WECZON Refund and Returns Policy

Last Updated: April 2024

We want you to love your WECZON furniture. If you’re not completely satisfied, we offer a straightforward refund and return process within the guidelines below.

30-Day Return Policy

We accept returns within 30 days of the delivery date for most items, provided they are in new, unused, and resalable condition, with all original packaging and parts included.

To be eligible for a return:

• Item must be in original packaging (unopened or carefully repackaged)
• All parts, accessories, and manuals must be included
• Item must show no signs of assembly, use, or damage
• Return request must be initiated within 30 days of delivery

How to Initiate a Return

1. Contact our support team at support@weczon.com with your order number and reason for return.
2. We will provide a Return Authorization (RMA) number and instructions.
3. Once approved, you will receive a prepaid return shipping label for eligible items.
4. Securely pack the item(s) and attach the label.
5. Ship the return within 7 days of authorization.

Note: For large furniture items (sofas, sectionals, mattresses, beds), return shipping fees may apply and are typically the customer’s responsibility unless the return is due to our error or a defective product.

Refund Process

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Shipping charges (original and return) are non-refundable unless the return is due to our error or a defective item.
• Sale or clearance items may only be eligible for store credit.

Exchanges

We currently do not offer direct exchanges. To replace an item, please process a return for the original item and place a new order for the desired product.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Provide photos/video of the damage or defect and the packaging.
• We will arrange a replacement, partial refund, or repair depending on the situation.

Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or customization reasons:

• Opened mattresses or mattress toppers
• Assembled furniture
• Custom-order or made-to-order items
• Final sale or clearance items (marked as such)
• Gift cards
• Items damaged due to customer misuse or improper assembly

Warranty Information

Many WECZON products come with a manufacturer’s warranty covering defects in materials or workmanship. Warranty details are included with your product or available upon request. Warranty claims do not fall under the 30-day return policy and are handled separately.

Contact Us

For questions about our Refund and Returns Policy, please contact:

WECZON Customer Support
📧 contact@weczon.com
📞 1-800-WECZON-1 (1-800-932-9661)
🕘 Mon–Fri, 9am–6pm EST

We aim to respond to all inquiries within 24 business hours.